01
View order help →
Order Status
Review delivery timing, shipment expectations, and the best next step when you need an update.
Motivra Help Center
Support built to keep you moving.
Find clear guidance for orders, delivery, returns, sizing, promotions, and product support—all organized to help you get back to training, movement, and everyday performance with less friction.
Find your path
Start with what you need.
Motivra support is organized around the questions that matter most before and after your order.
02
Review returns →
Returns & Exchanges
Understand the 30-day return and exchange window and how to prepare an eligible item.
03
Explore guidance →
Product Guidance
Get clearer direction on sizing, performance layers, active essentials, and choosing the right product type.
04
See benefits →
Offers & Benefits
Learn how free shipping and automatic subscriber or promotional discounts work across the store.
Orders & delivery
Know what happens after checkout.
From the moment your order is placed, the process is designed to stay simple. Keep your order information available and use the guidance below when checking delivery progress.
-
✓
Standard delivery Orders are expected to arrive within 3–5 calendar days.
-
✓
Free shipping Shipping is free across all products in the Motivra store.
-
✓
Track your order Use your order tracking information to follow delivery progress after shipment.
-
✓
Support availability Customer support is available 24/7 when an order needs attention.
Returns & product fit
Make the right choice with confidence.
Performance products should feel considered from first wear. Use product information carefully when choosing apparel, and keep items in appropriate condition if you need to return or exchange them.
-
✓
30-day flexibility Free returns and exchanges are available within 30 days.
-
✓
Choose by activity Consider training intensity, layering needs, weather protection, and preferred fit.
-
✓
Performance layers T-Shirts, Tanks, Long Sleeves, Sports Bras, Compression Shirts, Hoodies, and Fleece Jackets support different layering needs.
-
✓
Outdoor protection Rain Jackets, Windbreakers, Softshell Jackets, and Trail Pants are suited to changing outdoor conditions.
Shopping benefits
Simple advantages, built into the experience.
Motivra keeps key store benefits straightforward, with no unnecessary steps or promotional friction.
15% subscriber discount
After a successful email subscription, the 15% sitewide discount is applied automatically with no code required.
20% selected promotions
Selected promotional products receive an automatic 20% discount with no discount code required.
Free shipping
Every product qualifies for free shipping.
24/7 support
Help is available at any time for order, delivery, product, return, or general questions.
Common questions
Quick answers before you move on.
These are the core store policies and support details customers most often need.
Standard delivery is 3–5 calendar days.
Yes. Motivra provides free shipping on all products.
After successfully subscribing by email, customers receive an automatic 15% sitewide discount. It is not limited to the first order and no discount code is required.
Selected promotional products receive an automatic 20% discount. No discount code is required.
Free returns and exchanges are available within 30 days.
Motivra customer support is available 24 hours a day, 7 days a week.
Need more help?
Talk directly with Motivra support.
If your question is specific to an order, product, delivery issue, return, or another store matter, our support team is available 24/7.