Review the 30-Day Window
Confirm that your request falls within Motivra's free 30-day return and exchange period.
Motivra Returns & Exchanges
A simpler route when the fit needs to change.
Motivra offers free returns and exchanges within 30 days, giving you added flexibility when a performance layer, active bottom, or functional outerwear piece is not the right match for your needs.
30-day flexibility
Free returns and exchanges are available within 30 days for Motivra orders.
Return window
Thirty days to make the right call.
If a product is not working for your movement, fit preference, layering setup, or intended use, Motivra provides free returns and exchanges within 30 days.
30
Days for free returns and exchanges
Return
Change your direction
Use the return option when you decide the product is not the right choice for your needs.
Exchange
Find a better match
Use an exchange when another option may better suit your preferred fit or intended activity.
Support
Help is always available
Motivra customer support is available 24/7 when you need assistance with the next step.
Return process
Keep the process clear from start to finish.
A few simple steps help make a return or exchange easier to review and support.
Keep Your Order Details
Have the information connected to your order available so your request can be identified clearly.
Choose Return or Exchange
Decide whether you want to return the item or explore an exchange for another option.
Follow the Support Guidance
Motivra support can guide you through the appropriate next step for your specific order.
Exchange guidance
Move toward the product that fits your routine.
Sportswear and functional clothing can perform differently depending on fit preference, activity, layering, temperature, and intended use. An exchange gives you flexibility when another option may work better.
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Performance tops T-Shirts, Tanks, Long Sleeves, Sports Bras, and Compression Shirts can suit different preferences for coverage, support, and fit.
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✓
Active bottoms Shorts, Biker Shorts, Leggings, Joggers, and Trail Pants provide different combinations of coverage, mobility, and silhouette.
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Functional outerwear Rain Jackets, Windbreakers, and Softshell Jackets are designed for different levels of outdoor coverage and layering.
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✓
Warm layers Hoodies and Fleece Jackets offer different approaches to warmth, recovery, and cooler-weather movement.
Prepare your item
Keep apparel organized for the return journey.
Before a return or exchange moves forward, keep the product, parcel, and order information organized so the support process remains straightforward.
Keep the Product Together
Place the sportswear or functional clothing piece neatly together with any related product materials you still have.
Protect the Garment
Use appropriate packaging so the apparel remains protected while it is being handled or transported.
Keep Order Information Ready
Retain the details associated with your purchase so the order can be identified when assistance is needed.
Separate Multiple Items
If your request involves more than one product, keep the items organized so each piece is easy to identify.
Review the Product
Confirm which item you want to return or exchange and what alternative would better suit your needs.
Wait for the Next Step
Follow the return or exchange guidance provided for your specific order before sending anything.
Before it goes back
A final check keeps the request easier to handle.
Returns and exchanges work best when the order, item, and requested outcome are clear from the beginning.
01
Confirm the product
Make sure the sportswear or functional clothing item matches the one connected to your request.
02
Confirm your preferred outcome
Know whether you are requesting a return or an exchange before moving to the next stage.
03
Keep the parcel protected
Use suitable packaging so the clothing is not left exposed while being handled.
04
Keep order details accessible
Your order information can help support identify the purchase and understand the request.
05
Follow the provided guidance
Use the instructions associated with your specific return or exchange before completing the process.
Return support
Help remains available through the process.
Motivra customer support is available 24/7 when you need clarification about a return, exchange, order, delivery, or product.
Order Identification
Get help when you need to connect a return or exchange request with a specific order.
Product Questions
Ask about sportswear or functional clothing when deciding whether another option may suit you better.
Return Guidance
Get direction on the appropriate next step for a return request within the 30-day window.
Exchange Guidance
Get help when you want to move from your original selection to another option.
Return questions
Clear answers before the next step.
Review the key Motivra return and exchange information before starting your request.
Motivra offers free returns and exchanges within 30 days.
Yes. Motivra provides free returns within the 30-day return and exchange period.
Yes. Motivra provides free exchanges within the 30-day return and exchange period.
Keep the information associated with your original order available so your purchase can be identified when support is needed.
Motivra offers exchanges within 30 days. If another performance or functional clothing option may suit you better, support can help guide the request.
Consider whether another fit, layer, or product type may better suit your activity and preferences. Motivra support is available 24/7 if you need guidance.
Motivra customer support is available 24 hours a day, 7 days a week.
Yes. If you need to review available shipment information first, use Motivra's Track Your Order page for the original order.
Ready to request assistance?
Motivra support is available 24/7.
For help with a return, exchange, product selection, order, or delivery question, contact the Motivra support team for guidance.