Your order is delivered
Review the sportswear or functional clothing you received and keep your order information available.
Refund Policy
Returns and refunds, made easier to understand.
Motivra offers free returns and exchanges within 30 days. This policy explains the refund journey for our sportswear and functional clothing while keeping the process clear, practical and easy to follow.
30
The confirmed Motivra return and exchange window is 30 days, with no return or exchange charge during that period.
RETURNS & REFUNDS
Our return standard
A clear path when a purchase needs another outcome.
Sportswear is personal. A customer may decide that a different product, a different option or a refund is the more suitable next step after an order arrives.
Motivra therefore provides free returns and exchanges within 30 days. The same core standard applies across performance tops, active bottoms, trail clothing, weather-protective layers and cooler-weather pieces.
If you need assistance with a refund-related request, customer support is available 24 hours a day, 7 days a week.
Free returns. Free exchanges. A 30-day window.
The 30-day window
Start with the timing of your request.
Motivra's confirmed return and exchange standard gives customers a 30-day period for free returns and exchanges.
Decide what you need
If the order is not right for you, determine whether you want return, exchange or refund assistance.
Request assistance
Contact Motivra during the 30-day window so customer support can review the relevant order details.
Follow the provided guidance
Support can explain the applicable next step for your return, exchange or refund-related request.
CLOTHING RETURN
Return assistance
Keep the return request connected to your order.
When you need return or refund assistance, providing enough information to identify the purchase helps customer support review your request efficiently.
01
Order reference
Keep the relevant order details available so support can locate the purchase connected with your request.
02
Product details
Identify which T-Shirt, Tank, Legging, Jacket, Hoodie or other Motivra product your request concerns.
03
Request type
Explain whether you are looking for return, exchange or refund assistance.
04
Return cost
Returns and exchanges within Motivra's confirmed 30-day window are free.
05
Support availability
Customer support remains available 24/7 if you need help understanding the next step.
Before requesting help
A few details can make support easier.
You do not need to navigate a complicated process alone. Having the most relevant order information available can help support understand your request more quickly.
Order
The order information connected with the purchase
Product
The sportswear or functional clothing item involved
Request
Whether you need return, exchange or refund assistance
Question
Any relevant detail you want customer support to review
MOTIVRA ACTIVEWEAR
Across the collection
One return standard across Motivra sportswear.
The 30-day free return and exchange standard applies across Motivra's activewear and functional-clothing product world.
Training and movement
T-Shirts, Tanks, Long Sleeves, Sports Bras and Compression Shirts.
Movement from track to trail
Shorts, Biker Shorts, Leggings, Trail Pants and Joggers.
Protection for changing conditions
Rain Jackets, Windbreakers and Softshell Jackets.
Coverage for cooler moments
Hoodies and Fleece Jackets.
PAYMENT & REFUND
Refund information
Refund timing can include payment processing.
Once a refund is issued, the time required for the amount to appear can depend on the payment provider or financial institution associated with the original transaction.
01
Request review
Refund-related requests are reviewed in connection with the relevant order and the applicable return process.
02
Free return
Where a return is part of the refund process within the 30-day window, the Motivra return itself is free.
03
Payment processing
After a refund is issued, posting time may depend on the payment provider or financial institution.
04
Need assistance
Motivra customer support is available 24/7 if you have questions about your request.
Discounted purchases
Automatic discounts remain part of the order record.
Motivra uses automatic discounts for eligible email subscribers and selected promotional products. The actual order reflects any discount that applied when the purchase was completed.
15% email-subscriber discount
Customers who successfully subscribe by email receive an automatic 15% sitewide discount with no discount code required.
20% selected promotional products
Selected promotional products receive an automatic 20% discount without requiring a discount code.
Order value
Any refund-related review is connected with the actual order and the amount charged for the relevant purchase.
Free shipping
Motivra provides free shipping on all products, so the standard order does not include a customer shipping charge.
Refund or exchange
Choose the outcome that fits your situation.
Sometimes a customer wants to return a purchase, while another customer may prefer an exchange. Motivra supports both paths within the same free 30-day window.
Return assistance
Use this path when you want help returning an eligible purchase within the 30-day window.
Exchange assistance
Use this path when you want help with an exchange. Exchanges within 30 days are free.
Refund assistance
Use this path when your request concerns receiving money back in connection with the applicable return process.
Not sure which path?
Customer support can help you understand the available next step for your order.
FUNCTIONAL SPORTSWEAR
Refund support
Help is available throughout the process.
Motivra keeps customer support available 24/7 for questions about orders, returns, exchanges and refund-related requests.
Business
Motivra
Address
609 N 2nd Ave, Phoenix, AZ 85003, United States
Support email
support@motivra.lol
Support phone
+1 (727) 377-3540
Availability
24 hours a day, 7 days a week
Need help with an order?
Start with your order details and our support team.
If you need return, exchange or refund assistance, Motivra customer support is available 24/7. For shipment progress before delivery, you can also use the dedicated order-tracking page.
Returns
Free within 30 days
Exchanges
Free within 30 days
Support
Available 24/7